Customer Care Co-ordinator
Job Category: Sales
Job Location: Rugby
About The Role
Reporting to the Head of Customer Care. The Customer Care Co-ordinator will be responsible for providing a first class service to our customers throughout the home buying process. The role will involve
Responsible for:
- Assisting the Head of Customer Care in providing a first class service to our customers
- Deal efficiently, effectively and professionally with customer enquiries
- Able to work to timescales and deadlines
- Maintain regular contact with customers
- Maintaining and updating customer records
- Liaising with main contractors to ensure work is completed in a timely manner and to the standard required
- Manage customer’s expectation appropriately, with the objective of achieving the highest customer satisfaction feedback
- Liaise with all departments within the company and external agencies
The Person:
- Personable, approachable and friendly
- Customer focussed
- Excellent communicator
- Organised and methodical
- Good IT skills including Microsoft office
Experience in a similar role, or knowledge of the house building industry an advantage
If you believe you have the skills and experience, please send a covering letter and your CV to careers@morrishomes.co.uk
Strictly No Agencies